We are looking for a Customer Care Representative who is passionate about crypto and enjoys helping others. You will be the first point of contact for our users, addressing their questions, resolving issues, and ensuring a high-quality experience on our platform.

Key Responsibilities:

• Provide prompt and professional customer support via email, chat, and phone.
• Assist users with account setup, transactions, and troubleshooting issues.
• Educate customers on platform features, security measures, and trading processes.
• Identify and report trends in customer inquiries and suggest improvements.
• Maintain a high level of product knowledge to provide accurate and detailed information to users.
• Handle customer complaints, escalate issues as necessary, and ensure timely resolution.
• Collaborate with other departments to improve user experience and support processes.

Requirements:

• Experience in customer service, preferably in fintech or cryptocurrency industries.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and respond quickly in a fast-paced environment.
• Passion for blockchain and cryptocurrency.
• Problem-solving skills and a positive attitude.
• Fluency in Spanish and English (knowledge of additional languages is a plus).

What We Offer:

• Competitive salary and benefits.
• Flexible working hours and the ability to work remotely.
• Opportunities for professional development.
• A chance to work in the exciting and rapidly growing crypto industry.